Help

Quick Start Guide.

Rescheduling Tests

How can I reschedule my Test?

Online at https://test-takers.psiexams.com or by phone calling our Candidate Service Center.  Refer to your Candidate Information Bulletin for the correct phone number.  Please locate your test provider under https://test-takers.psiexams.com for specific information under FAQ’s.

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Identification

What forms of ID are accepted?   A government issued, current and valid, non-expired ID with picture, address, and signature (Example: Driver’s License, Passport).

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Payment Information

What forms of payment are accepted?

We accept Visa, Mastercard, Discover and American Express.  Please locate your exam provider for specific information regarding Cashier’s Check and Money Orders for mail in payments. 

 

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Retake Fee

Is there a fee to retake my test?

Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s. 

 

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Test Cancellations

What if I need to cancel my test?

Depending on the test provider you can cancel up to 24 hours before the exam scheduled time for a full refund. For your specific test provider, please locate your test provider at https://test-takers.psiexams.com and look under FAQ’s.

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Locating a Test Center

How can I locate a test center?

Your exam Candidate Information Bulletin will have a list of locations where your exam is administered. Please locate your exam provider here  https://test-takers.psiexams.com for specific information under FAQs.

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Special Test Accommodations

How can I request special accommodations for my test?  

Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s.

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Test Rules

What rules are required for test day?

Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s.

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Test Scoring

When will I receive my test score or completion certificate?

Each test provider has a different timeline for releasing and communicating the finalized score. Please refer to your Candidate Information Bulletin or locate your test provider at https://test-takers.psiexams.com  for specific information under FAQ’s. 

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Test Retakes

Can I take my test again?

Exam retakes are only available by the authorization of the exam provider. For your specific test rules, please locate your test provider here https://test-takers.psiexams.com or look under FAQ’s.

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Emergency Closures

What happens if my test location is closed for an emergency? 

If severe weather or another emergency forces the closure of an examination site on a scheduled test day your examination will be rescheduled. PSI personnel will attempt to contact you in this situation.  


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Missed Appointment

I missed my appointment or need to cancel within the 24 hours before my test.  

 Please refer to your confirmation email on instructions for proceeding with rescheduling or for your specific test provider, please locate your test provider here https://test-takers.psiexams.com or  look under FAQ’s.

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Practice Test

Where can I take a practice test? 

  If your exam sponsor has made provision for a practice test, this information can be found on the Learning Academy page.  


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Test Day Tips

Tips for preparing for License Tests The following suggestions will help you prepare for your test.  

  • Start with a current copy of the Candidate Information Bulletin and use the test content outline as the basis of your study.
  • Read study materials that cover all the topics in the content outline.
  • Take notes on what you study. Putting information in writing helps you commit it to memory, and it is also an excellent business practice. Discuss new terms or concepts as frequently as you can with colleagues. This will test your understanding and reinforce ideas.
  • Your studies will be most effective if you study frequently, for periods of about 45 to 60 minutes. Concentration tends to wander when you study for longer periods of time.

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Test Center Closure - Observed Holidays

All PSI test centers are closed on the following days:

  • New Year’s Holiday
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day Holiday
  • Thanksgiving Holiday
  • Christmas Holiday

The above is not necessarily a complete list of days PSI testing centers may be closed.

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