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Quick Start Guide.
Rescheduling Tests
How can I reschedule my Test?
Online at https://test-takers.psiexams.com or by phone calling our Candidate Service Center. Refer to your Candidate Information Bulletin for the correct phone number. Please locate your test provider under https://test-takers.psiexams.com for specific information under FAQ’s.
Back to TopIdentification
What forms of ID are accepted? A government issued, current and valid, non-expired ID with picture, address, and signature (Example: Driver’s License, Passport).
Back to TopPayment Information
What forms of payment are accepted?
We accept Visa, Mastercard, Discover and American Express. Please locate your exam provider for specific information regarding Cashier’s Check and Money Orders for mail in payments.
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Retake Fee
Is there a fee to retake my test?
Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s.
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Test Cancellations
What if I need to cancel my test?
Depending on the test provider you can cancel up to 24 hours before the exam scheduled time for a full refund. For your specific test provider, please locate your test provider at https://test-takers.psiexams.com and look under FAQ’s.
Back to TopLocating a Test Center
How can I locate a test center?
Your exam Candidate Information Bulletin will have a list of locations where your exam is administered. Please locate your exam provider here https://test-takers.psiexams.com for specific information under FAQs.
Back to TopSpecial Test Accommodations
How can I request special accommodations for my test?
Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s.
Back to TopTest Rules
What rules are required for test day?
Please locate your test provider here https://test-takers.psiexams.com for specific information under FAQ’s.
Back to TopTest Scoring
When will I receive my test score or completion certificate?
Each test provider has a different timeline for releasing and communicating the finalized score. Please refer to your Candidate Information Bulletin or locate your test provider at https://test-takers.psiexams.com for specific information under FAQ’s.
Back to TopTest Retakes
Can I take my test again?
Exam retakes are only available by the authorization of the exam provider. For your specific test rules, please locate your test provider here https://test-takers.psiexams.com or look under FAQ’s.
Back to TopEmergency Closures
What happens if my test location is closed for an emergency?
If severe weather or another emergency forces the closure of an examination site on a scheduled test day your examination will be rescheduled. PSI personnel will attempt to contact you in this situation.
Missed Appointment
I missed my appointment or need to cancel within the 24 hours before my test.
Please refer to your confirmation email on instructions for proceeding with rescheduling or for your specific test provider, please locate your test provider here https://test-takers.psiexams.com or look under FAQ’s.
Back to TopPractice Test
Where can I take a practice test?
If your exam sponsor has made provision for a practice test, this information can be found on the Learning Academy page.
Test Day Tips
Tips for preparing for License Tests The following suggestions will help you prepare for your test.
- Start with a current copy of the Candidate Information Bulletin and use the test content outline as the basis of your study.
- Read study materials that cover all the topics in the content outline.
- Take notes on what you study. Putting information in writing helps you commit it to memory, and it is also an excellent business practice. Discuss new terms or concepts as frequently as you can with colleagues. This will test your understanding and reinforce ideas.
- Your studies will be most effective if you study frequently, for periods of about 45 to 60 minutes. Concentration tends to wander when you study for longer periods of time.
Test Center Closure - Observed Holidays
All PSI test centers are closed on the following days:
- New Year’s Holiday
- Martin Luther King Day
- Memorial Day
- Independence Day
- Labor Day Holiday
- Thanksgiving Holiday
- Christmas Holiday
The above is not necessarily a complete list of days PSI testing centers may be closed.
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