Below are videos that provide a tutorial of the exam experience:
PSI Test Center (Onsite) Experience
PSI Online Proctored (Live) Experience
Please ensure you have administrative permissions on your computer.
We highly recommend using a personal computer that has not been issued by your employer or organization. Firewalls and security settings from employer-issued computers may prevent the PSI software from operating properly.
System requirements link: Online Proctoring System Requirements
","resources":"","faqs":"PSI Exam Center\n Regulations - Live Proctored
\n1.\nNo\n conversing or any other form of communication among candidates is\n permitted once you enter the examination area.
\n2.\nYou\n are prohibited from reproducing, communicating or transmitting any test\n content in any form for any purpose. Copying or communicating content is\n a violation of PSI security policy. Either one may result in the\n disqualification of examination results, may lead to legal action and\n will be reported to your Licensing Authority/Sponsor.
\n3.\nElectronic\n devices and recording devices of any kind (including but not limited to\n cell phones, pagers, cameras) are NOT permitted in PSI testing centers.
\n4.\nNO\n personal items should be brought to the testing centers. PSI will not be\n responsible for any personal items, and suggests that you leave such\n items in another safe place of your choosing. Only non-programmable\n calculators that are silent, battery operated, do not have paper tape\n printing capabilities, and do not have an alphabet keyboard will be\n allowed in the examination site.
\n5.\nYou\n must present valid, unexpired and acceptable ID(s) in order to take your\n test. Check your Candidate Information Bulletin or Licensing\n Authority/Sponsor for the specific rules that apply to your test.
\n6.\nPSI\n requires all employees and test takers to conduct themselves in a\n professional and courteous manner at all times. Exhibiting abusive\n behavior towards a proctor or other candidates will be reported to your\n Licensing Authority/Sponsor and may result in criminal prosecution.
\n7.\nYou\n must arrive at the testing center at least 30 minutes prior to the\n scheduled exam time in order to be admitted to take your exam.
\n8.\nPersons\n not scheduled to take a test are not permitted to wait in the testing\n center or surrounding common areas.
\n9.\nYou\n may not exit the building or use your cell phone or other electronic\n devices during the examination.
\n\n
PSI Web Delivery -\n Remotely Proctored
\n1.\nIf\n your sponsor allows Web Delivery as a testing modality, you can schedule\n and launch your exam right from your home computer. Requirements include\n a web camera, speakers, microphone, and stable broadband internet\n connection. Please go through the compatibility check on our scheduling\n website.
\n2.\nIf\n you need assistance during your exam, you should initiate a chat with\n the online test administrator using the in exam chat tool.
\n3.\nNo\n conversing or any other form of communication is permitted once your\n exam has been released.
\n4.\nYou\n are prohibited from reproducing, communicating or transmitting any test\n content in any form for any purpose. Copying or communicating content is\n a violation of PSI security policy. Either one may result in the\n disqualification of examination results, may lead to legal action and\n will be reported to your Licensing Authority/Sponsor.
\n5.\nWith\n the exception of your testing machine, electronic devices and recording\n devices of any kind (including but not limited to cell phones, pagers,\n and cameras) are NOT permitted in secure PSI testing environments.
\n6.\nYou\n will be asked to scan the room from which you are testing in prior to\n launching your exam. If there are notes, drinks, a box of tissues or any\n such items on your desk, you will be asked to remove them prior to\n releasing the exam.
\n7.\nYou\n must present valid, unexpired and acceptable ID(s) in order to take your\n test. Check with Sponsor's or Licensing Authority/Sponsor for the\n specific rules that apply to your test. Military IDs are not accepted.
\n8.\nPSI\n requires all employees and exam takers to conduct themselves in a\n professional and courteous manner at all times. Exhibiting abusive\n behavior towards a proctor via chat or other candidates will be reported\n to your Licensing Authority/Sponsor and may result in criminal\n prosecution.
\n9.\nYou\n may connect with our Remote Proctors for testing up to 15 minutes prior\n to your scheduled start time provided your exam is ready to launch. Your\n launch button will be enabled when your exam is fully prepared for\n delivery.
\n10.\nYou\n may not exit the camera view or use your cell phone or other electronic\n devices during the examination.
\n11.\nYour\n hands must be visible to the camera at all times. Talking or mouthing\n words while testing is prohibited.
\nFor\na\n brief video on PSI Web Delivery Experience, click on the link below:
\nhttps://psi.wistia.com/medias/5kidxdd0ry
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Scheduling and\n Rescheduling
\nHow do I Schedule a PSI exam?
\nFor\nmost\n test programs, PSI provides two easy methods to schedule test\n appointments:
\nOnline\n on our website.
\n
Phone\nby\n calling our Candidate Service Center 1 800 211 2754
\nWhat information should I be\n prepared to provide when I schedule my appointment?
\nThe\nname\n used to schedule your appointment must exactly match the name shown on\n your identification. At a minimum, the identification must be a valid,\n government-issued ID that shows your name in the English alphabet, your\n signature, your photograph.
\nYour\nSocial\n Security, or Licensing Authority/Sponsor issued I.D. Number.
\nContact\nphone\n numbers - If there is an unexpected event, we will use these numbers to\n contact you.
\nMailing\naddress\n - Please provide the address to which you would like your score report\n or other important information mailed.
\nExam\n title.
\nEligibility\ninformation,\n if required.
\nE-mail\naddress\n - Once again for contact purposes, this is often the fastest and most\n effective means of communication. Many licensing authorities or sponsors\n require e-mail contact information for registration.
\nMethod\nof\n payment if applicable.
\nHow can I find out where a test\n center is located?
\nPlease visit\n our website to locate the closest test center to you.
\nCan I cancel and/or reschedule my\n test appointment via the PSI Web site?
\nMany\ntest\n appointments can be cancelled and/or rescheduled through logging in to\n your account. Typically, we allow you to schedule 1 day prior if space\n is available and we require 2 business days to reschedule your exam\n without penalty. Check with your sponsor's FAQ or Candidate Information\n Bulletin for your program’s particular rescheduling rules if applicable.
\nHow long will it take for my\n eligibility or authorization to test to be downloaded into the\n system so that I can schedule an appointment to test?
\nPlease\nnote\n that not all Licensing Authorities/Sponsors require eligibility to take\n their exam, therefore, you may be able to test immediately. For those\n programs requiring eligibility, the files are downloaded and test\n appointment scheduling is available within 24-48 hours of receiving\n authorization from the licensing authority.
\nWhy would my local test center\n tell me that they don't schedule appointments?
\nThe\ntesting\n centers' primary purpose is to administer exams. Candidates should visit\n our website or contact our Candidate Service Center to schedule an exam\n appointment. Test center staff are not able to schedule appointments for\n their test center under any circumstances.
\nHow do I obtain the appointment\n date and time I want to take my exam?
\nWhen\nyou\n go to our website or speak to a representative from our Candidate\n Service Center you will be asked to provide your preferred test date.\n The first available time slot on that date will be offered to you. If\n your preferred appointment date is not available, you will see available\n sessions online, and/or a Candidate Service Center representative will\n work with you to identify a convenient appointment date.
\nMy appointment is scheduled for\n today, however the testing center is closed. What should I do?
\nIn\nrare\n cases weather or an emergency forces a test center closure. If this\n happens you will be contacted by the PSI rescheduling department within\n 24-48 hours to reschedule your appointment. We apologize for any\n inconvenience. You may also call 1 800 211 2754 for information.
\nHow far in advance must you\n schedule an exam?
\nExam\nsessions\n are available at least 6 weeks in advance. You will have the best\n opportunity to schedule your preferred date if you schedule 4-6 weeks\n prior to your preferred date.
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Payment
\nWhat payment methods may I use to\n pay for my examination?
\nIf\na\n fee is required to pay for your examination, PSI accepts a valid Visa,\n MasterCard, American Express, or JCB Credit Cards. Coupons and Vouchers\n are also accepted. Discover and Diner's Club cards are currently not\n accepted.
\nWhen will my credit card be\n charged?
\nIf\na\n fee is required to pay for your examination, your credit card will be\n charged immediately when submitting the card number online or by phone\n with a Candidate Service Center Representative.
\nHow can I request a receipt?
\nIf\na\n fee is required to pay for your examination, you can print your receipt\n by logging into your account and then choosing the View/Print Receipt\n option.
\nHow do I determine the fee for a\n particular exam?
\nIf\na\n fee is required to pay for your examination, you can locate the fee on\n our website while scheduling or by calling us at 1 800 211 2754.
\nYour\nsponsor\n or licensing authority may also be able to provide this information.
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